~ Our Pledge to You...

As a member of TECH-NET Professional program we agree to: • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

• Offer customers a price estimate for work to be performed.

• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

• Make every effort to keep the customer informed about appointments and completion deadlines.

• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

• Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

• Provide and honor CARQUEST manufacturer warranties.

• Exercise reasonable care for the customer's property while it is being serviced.

• Make every effort to fix the customer's vehicle right the "first time".

• Maintain a system for fair settlement of customer's complaints and always honor our 100% Guarantee

• Cooperate with established consumer complaint mediation activities.

• Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

~ Our 100% Satisfaction Guarantee

As you might have guessed by now, we are not a typical automotive repair facility. At Columbia Car Care, everything we do must have a professional approach or we are not reaching our goals to serve you as best we can.

From the moment you call our facility and bring us your vehicle to the point where we end the transaction and inform you of everything we have done and suggest you do in the future, our goal of only the highest performance is applied.

It's that simple - that's our guarantee. If you are not satisfied in any way, for any reason, at any time - we will do everything we can to fix that challenge and then some.

We're that serious about making your experience with our facility the best it can possibly be. From the 100% people to you, our customer, thank you for your continued faith and trust in our work.